About Jewelry Materials
Q1: What materials are your jewelry pieces made of?
A1: Materials depend on the selected product and customization. Our catalog includes 18K gold jewelry. The Custom Platinum Wedding Ring can be made in platinum or 18K white gold. Confirm the metal and stone specifications for your piece during your enquiry.
Q2: Are your gemstones natural?
A2: Stone types vary by product. Review the specifications for the selected piece and ask us to confirm whether its stones are natural or laboratory-grown, along with any available supporting documentation.
Q3: Do you use natural diamonds?
A3: Our catalog includes both natural-diamond and lab-grown-diamond designs. Check the diamond type for the individual piece. The 2.50 Carat Lab Grown Diamond Engagement Ring is supplied with the GIA report for its corresponding diamond; confirm the report details during your enquiry.
Shopping & Payment
Q4: What payment methods do you accept?
A4: We accept the following payment methods: Western Union, MoneyGram, Bank (Wire) Transfer, and Wise.
Q5: Do you have a minimum order quantity requirement?
A5: There is no minimum order quantity requirement. We support dropshipping. Wholesale Price.
Q6: What are your shipping methods? How much is shipping? How many days does it typically take to receive an order?
A6: We ship free of charge via FedEx to ensure safe delivery. Orders are typically received within 3-5 days.
Q7: Where can I view your products?
A7: Visit our Online Shop to explore our jewelry collection, including replica jewelry from brands like Cartier, Van Cleef & Arpels, and Messika.
After-Sales Service & Returns
Q8: What should I do if the received item has quality issues?
A8: If you receive an item with quality issues, damage, or missing parts, please contact us immediately. We will verify the situation and provide a satisfactory solution.
Q9: Do you accept returns?
A9: Submit a return request within 14 calendar days after receiving your item. If we receive no return request within this period, we will consider the item’s quality accepted. Return eligibility and other conditions are set out on our Returns page.
Q10: How do I process a return?
A10: First, contact our customer service team to obtain the return address and relevant information. Do not ship items back to the original shipping address. When returning items, please provide details such as the shipping carrier, tracking number, and shipment date to facilitate timely processing.
Jewelry Care and Precautions
Q11: How should I care for my diamond jewelry?
A11: Diamonds are the hardest gemstones but remain fragile. Avoid impacts during wear and remove jewelry while bathing or performing household chores. Regular cleaning and maintenance prolongs its luster and lifespan. For details, refer to our Jewelry Care Guide.
Q12: Can I use toothpaste to clean jewelry?
A12: We do not recommend using toothpaste to clean jewelry. Toothpaste contains fine particles that may scratch the surface of precious metals or gemstones, especially pearls, gold, and K-gold surfaces.
Q13: Do you offer customization services?
A13: Yes, we provide bespoke customization services for rings, bracelets, necklaces, earrings, and more. For details, please contact us via email or WhatsApp.