Justes.co offers a 7-day money-back guarantee for all customers if there is quality problem in our 18k gold jewelry and you can enjoy our full refund service.
The goods can be returned within 7 days from the date of purchase, but the goods must be kept as they are.
Goods shall not be damaged, worn, signs of use, may not be resized (excluding special customized products).
Goods must match the product’s data record.
The original certificate of the goods must be returned with the goods.
The refund will be based on the customer’s original payment. For example, if the customer originally paid by Western Union or MoneyGram, the same method will be used for refund.
Justes.co will not be responsible for any form of bank service fees and any differences in exchange rate fluctuations in the country in which the customer is located during the refund process.
We have a special return address and information.
If you need to return the order, please contact our customer service for the return address and return information. Please do not return to the order’s shipping address.
If you have returned the item by mail, send an email to [email protected] with the logistics company, tracking number, and the date you sent it.
In order to avoid the loss of goods in transit, please pre-pay shipping and handling fees. justes.co is not responsible for any accidents that occur during transit. After we receive the returned goods, we will refund the shipping fee together.
Please send a copy of the invoice with the delivery.
Look forward to your purchase of our products, if you have any needs, please Contact US.
Justes.co team is dedicated to serving you 24 hours